Building good long-term relationships with our clients is far more important to us than chasing sales. In our book, when you place an order with us, it's the start of our relationship rather than the end. In other words, customer service is central to our way of working rather than being a bolt-on peripheral. We're happy to put our experience and expertise at your disposal, and we offer free technical support for the lifetime of all the products we sell.
Helping You Choose
Our technical team are always on hand with help and advice as you go through the selection process. We can provide you with all the product information you need, and we'll be able to tell you if a particular product is suitable for your purposes. We can also provide you with demonstration webinars, or arrange a live demonstration at our office or your own.
We'll Train Your Team
To get the most out of your new equipment, your staff will need to know how to use it. Our technical team can provide on and off-site training, so you can get up and running as soon as your new equipment is delivered.
On & Offline Support
As one of our customers, you'll benefit from free online and direct technical support. If you have any kind of issue with your equipment, our technical team is at your disposal for guidance, advice and help. We understand exactly how frustrating it is when your equipment is out of action, so we'll do all we can to get you back to work as quickly as possible. And our free technical support is included with every single product we sell..
Ready & Waiting
If you have a technical problem, get in touch with our tech team. You'll speak to an expert and all of our technicians are fully familiar with every product we supply. They know how every piece of equipment should work, and if there is a fix for your problem, they'll know what needs to be done..
Technical Support Includes
- Advice on selecting products to fulfil specific requirements
- The provision of technical specs and information on compatibility
- Integrating new solutions into your existing technology stock
- Providing solutions for ongoing technical problems
In a majority of cases, you will find all the technical datasheets, technical drawings and troubleshooting guides on all of our products on our website.
Customer service is incredibly important to us, so please get in touch if there's anything at all we can help you with.